Help (with your order)
What is the cut off time for same-day deliveries?
Same day delivery within Australia from Monday to Friday is possible provided that
the order is placed before 3pm AEST. Same day delivery within Australia on Saturdays
is possible provided that the order is placed before 10am AEST.
Delivery is usually available within 24 hours, but occasionally may be longer, depending
on time zones and local conditions. Some areas in some countries (including Australia)
are classified as restricted delivery areas. Deliveries to these locations may take
up to 48 hours.
If your delivery is urgent please call the Interflora Flowerline on 1800 808 500
(available in Australia only) for up-to-the-minute advice on delivery availability.
Is there anywhere Interflora doesn’t deliver?
Interflora can deliver virtually anywhere within Australia and around the world
using our network of over 1300 florists in Australia and over 70,000 worldwide.
Naturally, there are some areas to which we cannot deliver to due to their remoteness,
and some areas maybe classified as restricted delivery zones, eg. Military installations,
etc. Should you have any questions regarding our delivery capabilities, please just
call the Interflora Flowerline on 1800 808 500 (available in Australia only) or
+61 3 8517 1500 (from outside Australia).
How will I know if my order has reached Interflora?
When you place an order with Interflora.com.au, you will receive an email confirmation/tax
invoice (usually within a couple of minutes). If your credit card transaction has
been declined, it is most often the case that the credit card details have been
incorrectly entered. In this instance, please re-start the order process and carefully
ensure that your credit details are correct.
If the credit card transaction was successful, you will receive an email confirmation/tax
invoice that outlines for you all of your order details, order number, terms and
conditions, as well as all Interflora contact and business details. If you do not
receive your order confirmation within one hour of placing the order, please email
one of our customer service consultants at
help@interflora.com.au or contact the Interflora Flowerline on 1800 808
500 (available in Australia only).
What happens if I want to make changes to my order?
We will make every effort possible to realistically put in place any changes to
your order, as long as the order has not yet been dispatched for delivery. Should
you have any changes to your order, please email one our customer service consultants
at help@interflora.com.au
or contact the Interflora Flowerline on 1800 808 500 (available in Australia only)
and please ensure that you have your order number handy.
Can Interflora let me know when the flowers have been delivered?
When you really think about it, it would be almost impossible to call or email all
of our daily customers with a delivery confirmation (there are hundreds of them!)
We try to overcome this by offering AM/PM delivery time brackets and we always ensure
that every effort is made to deliver within a specified bracket of time during the
day. Should you have any queries in regards to a delivery, please email one of our
customer service consultants at
help@interflora.com.au or contact the Interflora Flowerline on 1800 808
500 (available in Australia only) and please ensure that you have your order number
handy. Timed deliveries are not guaranteed.
What happens if no-one’s home when delivery occurs?
If we attempt to make a delivery and the recipient isn’t home, we will leave the
flowers/gift either at the front or back door if deemed safe to do so or in a location
outlined in any special instructions that you pass on to Interflora (eg. with a
neighbour). If this is not possible, we will leave a calling card in the recipient’s
letterbox or on the front door asking them to arrange a re-delivery or collection
from the local Interflora florist.
What currency are the prices displayed in?
All prices are displayed in Australia Dollars ($AUD) and include delivery and all
local taxes.
Why are there two prices to choose from?
All of the products pictured across Interflora.com.au represent what we term the
“Standard Price”. Should you choose our “Premium Price” option, we will add more
value to the standard arrangement by adding more choice flowers to the floral arrangement
or using a higher quality/priced container.
Any other questions?
Should you have any queries, please don’t hesitate to email us via our ‘Contact
Us’ section or alternatively contact the Interflora Flowerline on 1800 808 500 (available
in Australia only). If you live outside Australia you can call us on +61 3 8517
1500 during normal business hours.
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