Our guarantee

Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at help@interflora.com.au

Cancellations or alterations to orders must be made within 24 hours of ordering.

For Products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

For Hampers for Delivery within Australia

In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.

• Hamper prices shown are fixed to 30th September, 2013.
• Christmas hampers are available at participating stores during the month of December only. All other hampers are available for delivery all year round.
• Cancellations or alterations to orders must be made within 24 hours of ordering.
• Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order, or a claim cannot be processed.

For Hampers for Delivery within the UK/Europe (EC)

Hampers can be delivered to all UK destinations including England, Wales, Scotland, Northern Ireland and the Isle of Mann and the following European (EU) destinations: Andorra, Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain and Sweden.

• In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
• Delivery is not available on Saturdays or Sundays (or public holidays). All deliveries will be made Monday to Friday during normal business hours only. Please consider this when placing your order. As our couriers insist on acquiring a signature upon delivery please ensure someone will be available at the delivery address to receive the hamper (delivering to business addresses, where possible, often avoids this issue).
• Specific timed deliveries are not possible, even with advanced notice. Our couriers are unable to contact the recipient prior to delivery. However, it is important that you provide a contact number for the recipient so we can contact them if delivery is not possible after the first attempt. You may nominate for your gift to be left with a neighbour or in a safe place if required. If no instructions are given the courier will leave a collection card. The recipient will then need to call the courier to rearrange delivery.
• Deliveries to EC destinations can be held up in Customs and this is completely outside of our control. In these circumstances we are unable to offer any form of compensation for deterioration/damage to goods.
• Please note that for your hamper to be delivered on the date you have requested you will need to place your order at least 2 working days (48 hours) before for delivery to the UK and at least 3-7 working days before for deliveries to Europe(EC).
• If you do not place your order within these minimum lead times, every effort will be made to deliver on your nominated date, however deliveries may be made up to 2 working days either side of your nominated date.
• Christmas Deliveries: We guarantee delivery in time for Christmas for all orders to the UK received by Friday 21st December, 2012. For deliveries to Europe (EU) we need to receive the orders by 11pm AEST Friday 21st December, 2012. For any orders placed after these dates, we will do our utmost to ensure delivery occurs by Monday 24th December 2012, but can't be guaranteed. As you can appreciate, Christmas is our busiest time of the year and due to the large volume of orders, we will commence our delivery of Christmas hampers from Monday 10th December 2012. This means that your Christmas hampers may be delivered a little earlier than requested. Hamper prices as shown are fixed up to and including 30th September, 2013. Cancellations or alterations to orders must be made within 24 hours of ordering.
• Plates, glasses and other props are not included, unless specifically listed in contents.

Season's Best Range

Our Season's Best range has been created to offer you the best possible value. The Interflora florist who creates and delivers your Season's Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.