Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.
Delivery in Australia
Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.
Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.
Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.
If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.
For more specific information on your delivery, refer to the information below:
Delivery for Funeral Orders
Interflora treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply Interflora with the recipient’s:
For hospital and nursing home deliveries, Interflora recommends sending flowers and gifts that are already arranged in a container. Please note:
Delivery to Ships
For deliveries to ships:
For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.
For Hampers for Delivery within the UK/Europe (EU)/USA
Hampers can be delivered to all UK destinations including England, Wales, Scotland, Northern Ireland and the Isle of Mann and the following European (EU) destinations: Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden. Certain hampers are also available for delivery to the United States of America (USA).
Delivery to Hotels & Holiday Resorts
For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:
Delivery on Public Holidays
Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:
Interflora Australia guarantees delivery of Christmas orders in Australia that are placed prior to 12.00pm (AEST) on Friday 23 December 2016.
Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 12.00pm (AEST) on Friday 23 December however, depending on the delivery location, delivery may not occur until Wednesday 28 December 2016.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Service Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.
Interflora Australia guarantees delivery of Christmas orders destined for overseas countries that are placed prior to 11.59pm (AEST) on Thursday 22 December 2016.
Interflora Australia will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm (AEST) on Thursday 22 December 2016 however, depending on the delivery location, delivery may not occur until Wednesday 28 December 2016.
Substitutions – Within Australia and Overseas
Due to the large volume of orders placed for delivery for Christmas, Interflora Australia reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 11.59pm on Friday 23 December 2016. All substitutions will be made with appropriate products to the same or greater value than the original order.
As off 11.59pm (AEST) on Thursday 22 December, Interflora Australia is unable to accept cancellations to orders for delivery up to and including Saturday 24 December 2016.
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist to arrange for a re-delivery. In this instance, Interflora is unable to guarantee that a re-delivery will be able to be made prior to Christmas Day, Sunday 25 December 2016.
Specific Timed Deliveries
Interflora Australia is unable to guarantee specific timed deliveries for Friday 23 and Saturday 24 December 2016. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Customer Service Centre
Interflora Australia’s Customer Service Centre will be open during the following hours over the Christmas / New Year period:
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