Delivery Policy

Delivery Time Frame by Location

The following hampers are not available for same day delivery. 

* Red Kris Kringle Hamper * Winter Treats Hamper * White Kris Kringle Hamper * Spring Treats Gift Hamper * Jolly Christmas Hamper * Crispy and Sweet Gift Hamper * Sparkling Christmas Hamper * Summer Treats Gift Hamper * Red and White Wine Christmas Hamper * Food and Wine Lover Hamper * Luxurious Christmas Hamper * Fancy Foodie Hamper * Christmas Holiday Hamper * Get Away Gift Hamper * Christmas Festivities Hamper * Gourmet Foodie Hamper * Ultimate Christmas Party Hamper * Special Occasions Gift Hamper * Santas Favourite Hamper * Luxury Gift Hamper * The Best Christmas Hamper * Deluxe Special Occasions Hamper.

We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products). 

Your delivery timeframe if ordered by 2pm:

Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day

Brisbane metro - Express 2 Business Days

Perth, Hobart metro areas - 3-4 Business Days

Darwin metro - 4-5 Business Days

VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days

Other important information: 

We deliver within Australia only, during business hours Monday to Friday. We are unable to deliver on weekends or public holidays. We are unable to deliver to PO boxes.

Incorrect delivery information

Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $13 at the expense of the sender. 

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge. 

Authority to Leave

Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home.  This will only be acted upon if a driver finds a safe, off street and out of weather location to leave the parcel, where it will not be damaged or stolen.  If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

Please note it is the receiver’s responsibility to contact the courier to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $13.00 redelivery charge will be incurred to re-send the hamper.

PO Boxes

Our couriers are unable to deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in delivery. 

Hospitals, Schools, Hotels & Large Institutions

Interflora makes every effort to deliver your hamper with speed and accuracy to hospitals, hotels and retirement residences, etc.  For this reason, it is important to provide as much detail as possible, so that your hamper reaches your recipient on time.  As a guide, include information such as:

• The recipient’s full name

• Institutions name

• Department name, ward number, room number, etc.

• Street Address

• Phone Number/s

• Please add any further details into the “Add delivery instructions” section such as whether the recipient is a patient, guest, resident or employee, check in dates or Attn: reception or contact person, or any special instructions for entry to the premises if needed

Please ensure your recipient has enough time before checking out to receive their hamper. Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.

Interflora accepts no responsibility once the parcel has been signed for by the institution, in ensuring they pass the hamper onto the recipient and has no control over the timeframe for these businesses to pass the hamper onto the recipient.

Cancellation, Refund & Return Information

Cancellation

Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

If you wish to cancel your order, please contact Interflora immediately on 1800 808 500. 

Refund

Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au. Interflora does not refund for change of mind.

In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered.  Refunds will only be processed via the payment method used for the initial purchase.

Occasionally a hamper will be returned to us for one of the following reasons:

• a parcel has an incorrect address, our couriers are unable to call the recipient to verify;

• a card was left but there was no response from the recipient to arrange re-delivery;

• a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;

• the recipient is not known at that address or has moved;

• address details are incorrect or insufficient;

• The recipient was in hospital or a hotel and has been discharged or has checked out Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $13.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.

COVID Update (November, 2020): 

Some Delivery Delays Expected

Our despatch operations for delivery Australia wide remains open. All orders received before 2pm Eastern Standard Time on a weekday will continue to be despatched on the same day.

There are no Australia wide restrictions on freight moving across state and territory borders via air or road at this stage.

Due to COVID-19 our Australia wide courier partners are experiencing occasional delivery delays due to reduced staffing at our courier’s depots and an increase in freight moving through the depots. Please note that the above timeframes are a guide only as some deliveries may take one or two days longer. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days.

We are still despatching all hamper orders the same day if ordered by 2pm on weekdays and our next day Australia wide deliveries are still placed on our express next business day courier service.

We are unable to refund delivery fees if a delay occurs with your gift hamper due to these COVID conditions.