Delivery Policy

Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.

Delivery in Australia

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

Mother’s Day 2019

Guaranteed Delivery

Interflora Australia guarantees delivery of Mother’s Day orders that are placed prior to 5.00pm (AEST) on Saturday 11 May 2019.

Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm (AEST) on Saturday 11 May however, in some cases, delivery may not occur until Monday 13 or Tuesday 14 May 2019.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Service Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.

Due to the availability of couriers in some areas, in order to have your order delivered for Mother’s Day, deliveries may be made on Saturday 11 May 2019.

For deliveries to retirement villages or similar, which in many cases are secure locations, deliveries may be made on Friday 10 May 2019.

If demand exceeds expectations on the day, Interflora reserves the right to alter this guaranteed delivery cut off time.

Substitutions

Due to the large volume of orders placed for delivery for Mother’s Day, Interflora Australia reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 10.00am on Saturday 11 May 2019. All substitutions will be made with appropriate products to the same value or greater value than the original order.

Order Alterations

As off 11:59pm (AEST) on Friday 10 May 2019, Interflora Australia is unable to effect variations to orders for delivery for Mother’s Day, Saturday 11 May and Sunday 12 May 2019. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.

Order Cancellations

As off 11:59pm (AEST) on Friday 10 May 2019, Interflora Australia is unable to accept cancellations to orders for delivery for Mother’s Day, Saturday 11 and Sunday 12 May 2019.

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.
Please note that due to the volume of deliveries on this weekend, Interflora is unable to guarantee that a re-delivery will be able to be made over the Mother’s Day weekend. When consent has been given to leave the item at the delivery address, Interflora Australia nor its delivering florist is unable to take responsibility for the safety of the delivered item.

Delivery Details

Accurate delivery details assist our florists and couriers to have your order delivered for Mother’s Day. Please check your order confirmation email to ensure that the name and address details entered into your order are complete and correct.

Specific Timed Deliveries

Interflora Australia is unable to guarantee specific timed deliveries for Mother’s Day weekend, Saturday 11 and Sunday 12 May 2019. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Deliveries on both Saturday 11 and Sunday 12 May 2019 will occur between 9.00am and 6.00pm.

Delivery for Funeral Orders

Interflora treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

• Full name of the deceased
• Name and address of the funeral home and name and phone number of a relative will be needed.
• Date and time of the funeral

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Interflora with the recipient’s:

For hospital and nursing home deliveries, Interflora recommends sending flowers and gifts that are already arranged in a container. Please note:

• Do not send loose cut flowers as there are usually limited suitable vases available
• Do not send large arrangements as space is often restricted
• Most hospitals do not allow plants
• Some hospitals do not allow flowers in intensive care or other special care units

Delivery to Ships

For deliveries to ships:

• Please allow 24 hours for the delivery to be processed
• The following information is needed to process the order smoothly
  This information can be included in the Address Details or Special Instructions:
  • Name of shipping line
  • Name of ship
  • Cabin number/deck number
  • Exact time of departure
  • Whether the recipient is a passenger or crew member

For Hampers for Delivery within Australia

• Prices include Interflora’s standard service charge and delivery to most areas of Australia.
• All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
• Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements. Accessories such as bowls and wine glasses are for display purposes only, and are not included in hampers.
• You must be 18 years of age or older to order or receive alcoholic beverages. Other conditions may apply in some States.
• Prices are effective from 1st October 2018 to 30th September 2019.

For Hampers for Delivery within the UK/Europe (EU)/USA

Hamper prices are effective from the 1st October 2018 and include delivery to all UK destinations within England, Wales, Scotland, Northern Ireland and the Isle of Man and the following European (EU) destinations: Belgium, Channel Islands, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

• As marked, certain hampers are also available for delivery to the United States of America (USA).
• Prices include Interflora’s standard service charge.
• In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
• Deliveries to the UK can take at least 2 working days from your date of order.
• Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:

Delivery on Public Holidays

Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.