Unfortunately, our Australian Customer Support Centre has had to close due to our Operators having to quarantine.  Our customers can still order here on our website, or email customerservice@interflora.com.au.  Unlike other Floral organisations, Interflora Australia has a network of 700 actual, independent, local Florists around Australia.  Our Florists create, hand make and deliver your floral (and hamper) gifts themselves to your friends, family, colleagues and loved ones.  Global supply remains a pinch point for Interflora's sundry items such as vases, baskets, etc. and we are allowing our Florists to substitute your sundries and flowers as needed.     #AlwaysInterflora
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Delivery Policy

Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available.  Naturally, our delivery service is subject to local conditions.  Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.  Some areas in some countries (including Australia) are classified as restricted delivery areas.  Deliveries to these locations may take up to 48 hours.

Specifically, within the area of Broome, Western Australia (postcode 6725) and it’s surrounding areas, Interflora Australia reserves the right to replace your ordered arrangement to a “Florist Choice” arrangement due to the potential limited availability of certain flowers within the area.

 

Delivery in Australia

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

 
Delivery for Funeral Orders

Interflora treat funeral orders with the highest of priority.  In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

 

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Interflora with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff

For hospital and nursing home deliveries, Interflora recommends sending flowers and gifts that are already arranged in a container.  Please note:

  • Do not send loose cut flowers as there are usually limited suitable vases available
  • Do not send large arrangements as space is often restricted
  • Most hospitals do not allow plants
  • Some hospitals do not allow flowers in intensive care or other special care units

 

Delivery to Ships

For deliveries to ships:

    • Please allow 24 hours for the delivery to be processed
    • The following information is needed to process the order smoothly
      This information can be included in the Address Details or Special Instructions:
      • Name of shipping line
      • Name of ship
      • Cabin number/deck number
      • Exact time of departure
      • Whether the recipient is a passenger or crew member


For Hampers for Delivery within Australia

  • Prices include Interflora’s standard service charge and delivery to most areas of Australia.
  • All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
  • Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards.  In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.  Accessories such as bowls and wine glasses are for display purposes only, and are not included in hampers.
  • You must be 18 years of age or older to order or receive alcoholic beverages.  Other conditions may apply in some States.
  • Prices are effective from 1st October 2018 to 30th September 2019.

 

For Hampers for Delivery within the UK/Europe (EU)/USA

Hamper prices are effective from the 1st October 2018 and include delivery to all UK destinations within England, Wales, Scotland, Northern Ireland and the Isle of Man and the following European (EU) destinations:  Belgium, Channel Islands, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

  • As marked, certain hampers are also available for delivery to the United States of America (USA).
  • Prices include Interflora’s standard service charge.
  • In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
  • Deliveries to the UK can take at least 2 working days from your date of order.
  • Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
  • All deliveries will be made Monday to Friday during normal business hours.
  • Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
  • Please also note that accessories such as wine glasses and plates are not included in the hampers.

 

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff 

 

Christmas Guaranteed Delivery Terms and Conditions

Flower Deliveries - Within Australia

Interflora Australia guarantees delivery of Christmas Floral orders, for delivery within Australia, that are placed prior to 5.00pm on Thursday 23rd December 2021 at the local time of the delivery location.

Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm on Thursday 23rd December, however, depending on the delivery location, delivery may not occur until on or after Wednesday 29th December 2021, at the florist's discretion.

Deliveries to some remote or regional areas are not covered by this guarantee.  Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.

Gourmet Hamper Deliveries - Within Australia

Interflora Australia guarantees delivery of Christmas hamper orders, for delivery within Australia, that are placed prior to 12pm on Tuesday 21st December 2021 at the local time of the delivery location.

Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 12pm on Tuesday 21st December, however, depending on the delivery location, delivery may not occur until on or after Wednesday 29th December 2021.

Deliveries to some remote or regional areas are not covered by this guarantee.  Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.

Luxury Hamper Deliveries - Within Australia

Interflora Australia guarantees delivery of Luxury hamper orders, for delivery within Australia, that are placed prior to 12pm on Friday 17th December 2021.

 Flower Deliveries - International

Interflora Australia guarantees delivery of Christmas floral orders destined for overseas countries, that are placed prior to 11.59pm on Tuesday 21st December 2021.

Interflora Australia will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm on Tuesday 21st December 2021 however, depending on the delivery location, delivery may not occur until on or after Wednesday 29th December 2021 at the florists discretion.

 Hamper Deliveries - International

Christmas deliveries of hampers to the UK.
To ensure that your gift is delivered prior to Christmas, please place your order no later than 11.59pm Monday 20th December 2021.

Christmas deliveries of hampers to the USA & Europe.
To ensure that your gift is delivered prior to Christmas, please place your order no later than 11.59pm AEST on Friday 17th December 2021.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.

Regional and Rural Deliveries

Courier services in some locations within Australia will cease operating on Tuesday 21st December 2021. Should you place your order for delivery on Thursday 23rd or Friday 24th December 2021, to an area where courier services will cease prior to this date, if possible, Interflora Australia will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day.

Substitutions due to COVID-19 – Within Australia and Internationally

Due to supply issues, it may be necessary to substitute some or all of the products shown on   interflora.com.au.  All substitutions will be made with appropriate products, to the same value, or greater value, than the original order.

 Order Cancellations

As of 11.59pm (AEDT) on Tuesday 21st December 2021, Interflora Australia is unable to accept cancellations to orders for delivery on Thursday 23rd or Friday 24th December 2021.

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist. 

 

Delivery on Public Holidays

Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed.  Please find a list of these Public Holidays below:

New Year’s Day
Friday January 1
New Year's Day Holiday
Monday January 3
Australia Day
Wednesday January 26
Labour Day (WA)
Monday March 7
Labour Day (VIC & TAS)
Monday March 14
Adelaide Cup Day (SA)
Monday March 14
Canberra Day (ACT)
Monday March 14
Good Friday/Easter
Friday April 15
Holy Saturday (ex. TAS, WA)
Saturday April 16
Easter Sunday
Sunday April 17
Easter Monday
Monday April 18
Easter Tuesday (TAS)
Tuesday April 19
Anzac Day
Monday April 25
May Day (NT)
Monday May 2
Labour Day (QLD)
Monday May 2
Reconciliation Day (ACT)
Monday May 30
Western Australia Day (WA)
Monday June 6
Queen’s Birthday (exc. WA, QLD)
Monday June 13
Volunteers Day (SA)
Monday June 13
Bank Holiday (NSW)
Monday August 1
Picnic Day (NT)
Monday August 1
Royal National Agricultural Show Day (QLD)
Wednesday August 10
Friday before AFL Grand Final (VIC)
Friday September 23
Queen’s Birthday (WA)
Monday September 26
Queens Birthday (QLD)
Monday October 3
Labour Day (NSW, ACT, SA)
Monday October 3
Royal Hobart Show (TAS)
Thursday October 20
Recreation Day (TAS)
Monday November 7
Melbourne Cup Day (VIC – metro only)
Tuesday November 1
Christmas Day 2022
Sunday December 25
Boxing Day 2022
Monday December 26
Christmas Day 2022 (Day in Lieu)
Tuesday December 27
Proclamation Day 2022 (SA)
Tuesday December 27
New Year's Day 2023
Sunday January 1
New Year's Day Holiday
Monday January 2
Australia Day 2023
Thursday January 26

  

LUXURY HAMPERS

Delivery Time Frame by Location

The following hampers are not available for same day delivery. 

 

* Red Kris Kringle Hamper * Winter Treats Hamper * White Kris Kringle Hamper * Spring Treats Gift Hamper * Jolly Christmas Hamper * Crispy and Sweet Gift Hamper * Sparkling Christmas Hamper * Summer Treats Gift Hamper * Red and White Wine Christmas Hamper * Food and Wine Lover Hamper * Luxurious Christmas Hamper * Fancy Foodie Hamper * Christmas Holiday Hamper * Get Away Gift Hamper * Christmas Festivities Hamper * Gourmet Foodie Hamper * Ultimate Christmas Party Hamper * Special Occasions Gift Hamper * Santas Favourite Hamper * Luxury Gift Hamper * The Best Christmas Hamper * Deluxe Special Occasions Hamper.

*Winter Treats Hamper * Spring Treats Gift Hamper * Crispy and Sweet Gift Hamper *Summer Treats Gift Hamper *Food and Wine Lover Hamper * Fancy Foodie Hamper* Get Away Gift Hamper * Gourmet Foodie Hamper * Special Occasions Gift Hamper *Luxury Gift Hamper * Deluxe Special Occasions Hamper. 

 

We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products). 

Your delivery timeframe if ordered by 2pm:

Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day

Brisbane metro - Express 2 Business Days

Perth, Hobart metro areas - 3-4 Business Days

Darwin metro - 4-5 Business Days

VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days

 

Other important information: 

We deliver within Australia only, during business hours Monday to Friday. We are unable to deliver on weekends or public holidays. We are unable to deliver to PO boxes.

Incorrect delivery information

Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender. 

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge. 

Authority to Leave

Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home.  This will only be acted upon if a driver finds a safe, off street and out of weather location to leave the parcel, where it will not be damaged or stolen.  If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

Please note it is the receiver’s responsibility to contact the courier to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $13.00 redelivery charge will be incurred to re-send the hamper.

PO Boxes

Our couriers are unable to deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in delivery. 

Hospitals, Schools, Hotels & Large Institutions

Interflora makes every effort to deliver your hamper with speed and accuracy to hospitals, hotels and retirement residences, etc.  For this reason, it is important to provide as much detail as possible, so that your hamper reaches your recipient on time.  As a guide, include information such as:

  • The recipient’s full name

  • Institutions name

  • Department name, ward number, room number, etc.

  • Street Address

  • Phone Number/s

  • Please add any further details into the “Add delivery instructions” section such as whether the recipient is a patient, guest, resident or employee, check in dates or Attn: reception or contact person, or any special instructions for entry to the premises if needed

Please ensure your recipient has enough time before checking out to receive their hamper. Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.

Interflora accepts no responsibility once the parcel has been signed for by the institution, in ensuring they pass the hamper onto the recipient and has no control over the timeframe for these businesses to pass the hamper onto the recipient.


Cancellation, Refund & Return Information

Cancellation

Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

If you wish to cancel your order, please contact Interflora immediately on 1800 808 500. 


Refund

Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au. Interflora does not refund for change of mind.

In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered.  Refunds will only be processed via the payment method used for the initial purchase.

Occasionally a hamper will be returned to us for one of the following reasons:

  • a parcel has an incorrect address, our couriers are unable to call the recipient to verify;

  • a card was left but there was no response from the recipient to arrange re-delivery;

  • a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;

  • the recipient is not known at that address or has moved;

  • address details are incorrect or insufficient;

  • The recipient was in hospital or a hotel and has been discharged or has checked out Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $13.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.

 

COVID Update (November, 2020): 

Some Delivery Delays Expected

Our despatch operations for delivery Australia wide remains open. All orders received before 2pm Eastern Standard Time on a weekday will continue to be despatched on the same day.

There are no Australia wide restrictions on freight moving across state and territory borders via air or road at this stage.

Due to COVID-19 our Australia wide courier partners are experiencing occasional delivery delays due to reduced staffing at our courier’s depots and an increase in freight moving through the depots. Please note that the above timeframes are a guide only as some deliveries may take one or two days longer. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days.

We are still despatching all hamper orders the same day if ordered by 2pm on weekdays and our next day Australia wide deliveries are still placed on our express next business day courier service.

We are unable to refund delivery fees if a delay occurs with your gift hamper due to these COVID conditions.

While every measure is taken to ensure Interflora orders are delivered within the time frame/s stated, Restricted Areas (as defined by Interflora Australia) cannot be guaranteed to be delivered on the designated day due to third party courier availability and large distances.  For clarity, our customers are advised that the 48 hour delivery window for Restricted Areas, cannot be guaranteed.