Delivery Policy

It may be necessary to substitute some of the flowers, containers and hamper goods in your order using a mix of comparible local and seasonal products.   Substitutions made are of equivalent value and quality.  Some flowers may be delivered in bud to provide longer enjoyment. However, we will always do our best and create a lovely product as close as possible to what you ordered.

Gourmet Hampers
Prices include Interflora’s standard service charge and delivery to most areas of Australia.

All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.

You must be 18 years of age or older to order or receive alcoholic beverages.  Other conditions may apply in some States.

Luxury Hampers
Luxury Hampers are not available for same day delivery. 

We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products). 

We are unable to deliver to PO boxes.

Your delivery timeframe if ordered by 2pm:

Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day

Brisbane metro - Express 2 Business Days

Perth, Hobart metro areas - 3-4 Business Days

Darwin metro - 4-5 Business Days

VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days

Incorrect delivery information
Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender. 

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge. 

Authority to Leave
Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home.  If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $15.00 redelivery charge will be incurred to re-send the hamper.

• Prices include Interflora’s standard service charge.

• Deliveries to the UK can take at least 2-3 working days from your date of order.
• While every effort is made to deliver the product on the delivery date requested, delivery can at times occur earlier or later due to courier circumstances out of our control.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.
• Once an order has been dispatched for delivery, it is unable to be cancelled.  Please contact the Interflora customer support team via phone or email on 1800 808 500 and customerservice@interflora.com.au.    

For all International Hampers, Interflora holds no responsibility for events such as:

• The customer provides an incorrect or outdated address in the order form (recipient's address, phone number, company name, etc.).

• The recipient is not available in the address or has moved to another location.
• The gift recipient is on vacation. During summertime, some European countries have a long national holiday season.
• Weather conditions (snow, ice, floods, etc.), Europe during winter time can be unpredictable, and delays are possible.
• Should a hamper not be delivered and is returned to the warehouse due to the customer’s mistake, the customer must pay shipping costs for redelivery.
• Complaints must be made within 48 hours of delivery to Interflora Australia's Customer Support Team via phone on 1800 808 500 or via Email on customerservice@interflora.com.au
• For damaged or defective hampers, the Interflora Customer support team require photographic evidence of the hamper to proceed with the enquiry. 

• Prices include Interflora’s standard service charge.

• Deliveries to the EU and USA can take at least 4-7 working days from your date of order.
• While every effort is made to deliver the product on the delivery date requested, delivery can at times occur earlier or later due to courier circumstances out of our control.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.  Once an order has been dispatched for delivery, it is unable to be cancelled.  Please contact the Interflora customer support team via phone or email on 1800 808 500 and customerservice@interflora.com.au.  

For all International Hampers, Interflora holds no responsibility for events such as:

• The customer provides an incorrect or outdated address in the order form (recipient's address, phone number, company name, etc.).

• The recipient is not available in the address or has moved to another location.
• The gift recipient is on vacation. During summertime, some European countries have a long national holiday season.
• Weather conditions (snow, ice, floods, etc.), Europe during winter time can be unpredictable, and delays are possible.
• Should a hamper not be delivered and is returned to the warehouse due to the customer’s mistake, the customer must pay shipping costs for redelivery.
• Complaints must be made within 48 hours of delivery to Interflora Australia's Customer Support Team via phone on 1800 808 500 or via Email on customerservice@interflora.com.au
• For damaged or defective hampers, the Interflora Customer support team require photographic evidence of the hamper to proceed with the enquiry. 

If you are wanting to know that your order has been delivered, please contact our friendly Customer Support Team on 1800 808 500, or email customerservice@interflora.com.au.

Interflora currently does not have the ability to provide automatic delivery tracking for your order, so is therefore unable to provide you with live up to date delivery confirmation or expected time of delivery.

Usually, the Recipient of an order will generally contact the person or family who placed the order shortly after delivery to thank them for their gift. Please be aware that Recipients of sympathy or funeral orders may take a little time to respond.

If your delivery date has passed and you would like reassurance that your order was delivered successfully, you can always contact our customer support team, who will follow up your request with the local florist and obtain a delivery confirmation for you.

Cancellation

Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

If you wish to cancel your order, please contact Interflora immediately on 1800 808 500. 

Refund

Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au.  Interflora does not refund for change of mind.

In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered.  Refunds will only be processed via the payment method used for the initial purchase.

Occasionally a hamper will be returned to us for one of the following reasons:

• a parcel has an incorrect address, our couriers are unable to call the recipient to verify;

• a card was left but there was no response from the recipient to arrange re-delivery;

• a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;

• the recipient is not known at that address or has moved;

• address details are incorrect or insufficient;

• The recipient was in hospital or a hotel and has been discharged or has checked out.  Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $15.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.

For hospital/nursing home deliveries, please supply Interflora with the recipient’s:

• Full name
• Ward name or number
• Hospital name and address
• Whether the recipient is a patient/resident or part of the staff

At all hospitals, couriers can only deliver to the reception desk. This leaves the responsibility of the hospital staff delivering the item to the Recipient, which is beyond our control.

Interflora treat funeral orders with the highest of priority.  In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

• Full name of the deceased
• Name and address of the funeral home and name and phone number of a relative will be needed.
• Date and time of the funeral

Couriers can only deliver to the front reception and/or tribute table of the service venue.  It is therefore the responsibility and discretion of the funeral directors or church staff as to whether the item is visibly displayed at the service, which is beyond our control.  

Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed.  Please find a list of these Public Holidays below. Please note: Some Local or Regional Holidays may not be listed.