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Home | delivery policy

Delivery Policy

Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available.  Naturally, our delivery service is subject to local conditions.  Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.  Some areas in some countries (including Australia) are classified as restricted delivery areas.  Deliveries to these locations may take up to 48 hours.

  • Delivery in Australia
  • Delivery to Hospitals/Nursing Homes
  • For Hampers For Delivery to Australia
  • For Hampers for Delivery within the UK/Europe (EU)/USA
  • Peak Delivery Policy
  • Delivery on Public Holidays

Delivery in Australia

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after 10am or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.  All orders placed after 2pm for same day delivery will be delivered the next available day. 

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

 

Hampers for Delivery within Australia

  • Prices include Interflora’s standard service charge and delivery to most areas of Australia.
  • All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
  • Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards.  In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.  Accessories such as bowls and wine glasses are for display purposes only, and are not included in hampers.
  • You must be 18 years of age or older to order or receive alcoholic beverages.  Other conditions may apply in some States.

 

Hampers for Delivery within the UK/Europe (EU)/USA

  • Prices include Interflora’s standard service charge.
  • Deliveries to the UK can take at least 2 working days from your date of order.
  • Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
  • All deliveries will be made Monday to Friday during normal business hours.
  • Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
  • Please also note that accessories such as wine glasses and plates are not included in the hampers.

  

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Interflora with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff

Hospitals have elevated restrictions in place due to Covid-19.  Couriers can only deliver to the front reception desk.  This leaves the responsibility of the hospital staff delivering the item to the Recipient, which is beyond our control.  

Delivery for Funeral Orders
Interflora treat funeral orders with the highest of priority.  In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

 

Delivery on Public Holidays
Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed.  Please find a list of these Public Holidays below. Please note: Some Local or Regional Holidays may not be listed. 

New Year’s Day
Friday January 1
New Year's Day Holiday
Monday January 3
Australia Day
Wednesday January 26
Labour Day (WA)
Monday March 7
Labour Day (VIC & TAS)
Monday March 14
Adelaide Cup Day (SA)
Monday March 14
Canberra Day (ACT)
Monday March 14
Good Friday/Easter
Friday April 15
Holy Saturday (ex. TAS, WA)
Saturday April 16
Easter Sunday
Sunday April 17
Easter Monday
Monday April 18
Easter Tuesday (TAS)
Tuesday April 19
Anzac Day
Monday April 25
May Day (NT)
Monday May 2
Labour Day (QLD)
Monday May 2
Reconciliation Day (ACT)
Monday May 30
Western Australia Day (WA)
Monday June 6
Queen’s Birthday (exc. WA, QLD)
Monday June 13
Volunteers Day (SA)
Monday June 13
Bank Holiday (NSW)
Monday August 1
Picnic Day (NT)
Monday August 1
Royal National Agricultural Show Day (QLD)
Wednesday August 10
Friday before AFL Grand Final (VIC)
Friday September 23
Queen’s Birthday (WA)
Monday September 26
Queens Birthday (QLD)
Monday October 3
Labour Day (NSW, ACT, SA)
Monday October 3
Royal Hobart Show (TAS)
Thursday October 20
Recreation Day (TAS)
Monday November 7
Melbourne Cup Day (VIC – metro only)
Tuesday November 1
Christmas Day 2022
Sunday December 25
Boxing Day 2022
Monday December 26
Christmas Day 2022 (Day in Lieu)
Tuesday December 27
Proclamation Day 2022 (SA)
Tuesday December 27
New Year's Day 2023
Sunday January 1
New Year's Day Holiday
Monday January 2
Australia Day 2023
Thursday January 26

  

LUXURY HAMPERS

Delivery Time Frame by Location

Luxury Hampers are not available for same day delivery. 

We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products). 

We are unable to deliver to PO boxes.

Your delivery timeframe if ordered by 2pm:

Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day

Brisbane metro - Express 2 Business Days

Perth, Hobart metro areas - 3-4 Business Days

Darwin metro - 4-5 Business Days

VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days

Incorrect delivery information

Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender. 

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge. 

Authority to Leave

Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home.  If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $14.00 redelivery charge will be incurred to re-send the hamper.

 
Cancellation, Refund & Return Information

Cancellation

Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

If you wish to cancel your order, please contact Interflora immediately on 1800 808 500. 


Refund

Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au.  Interflora does not refund for change of mind.

In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered.  Refunds will only be processed via the payment method used for the initial purchase.

Occasionally a hamper will be returned to us for one of the following reasons:

  • a parcel has an incorrect address, our couriers are unable to call the recipient to verify;

  • a card was left but there was no response from the recipient to arrange re-delivery;

  • a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;

  • the recipient is not known at that address or has moved;

  • address details are incorrect or insufficient;

  • The recipient was in hospital or a hotel and has been discharged or has checked out.  Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $14.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.

COVID Update: 

Some Delivery Delays Expected

Our despatch operations for delivery Australia wide remains open. All orders received before 2pm Eastern Standard Time on a weekday will continue to be despatched on the same day.

Due to COVID-19 our Australia wide courier partners are experiencing occasional delivery delays due to reduced staffing at our courier’s depots and an increase in freight moving through the depots. Please note that the above timeframes are a guide only as some deliveries may take one or two days longer. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days.

 

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