Delivery Policy

Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available.  Naturally, our delivery service is subject to local conditions.  Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.  Some areas in some countries (including Australia) are classified as remote/regional delivery areas.  Deliveries to these locations may take up to 48 hours or longer depending on the location.

Delivery in Australia

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after 10am or Sundays.

All Interflora designs are a guide to the style of flowers and gifts that will be delivered.  Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards. 

Same day delivery to a residential address within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.  All orders placed after 2pm for same day delivery will be delivered the next available day. 

For business addresses, your order must be placed by 1pm to ensure it arrives before 5pm. 

Same day delivery within Australia, including Melbourne, on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

Deliveries to rural or regional locations may take up to 48 hours.

If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

FLORAL SUBSTITUTIONS:

It may be necessary to substitute some of the flowers, or containers, in your order using a mix of our freshest in-store seasonal blooms.  Substitutions made are of equivalent value and quality.  Some flowers may be delivered in bud to provide longer enjoyment. However, we will always do our best and create a lovely product as close as possible to what you ordered.

Hampers for Delivery within Australia

• Prices include Interflora’s standard service charge and delivery to most areas of Australia.
• All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
• You must be 18 years of age or older to order or receive alcoholic beverages.  Other conditions may apply in some States.

Hampers for delivery within the UK

• Prices include Interflora’s standard service charge.
• Deliveries to the UK can take at least 2-3 working days from your date of order.
• While every effort is made to deliver the product on the delivery date requested, delivery can at times occur earlier or later due to courier circumstances out of our control.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.
• Once an order has been dispatched for delivery, it is unable to be cancelled.  Please contact the Interflora customer support team via phone or email on 1800 808 500 and customerservice@interflora.com.au.    

Hampers for delivery within Europe and the USA

• Prices include Interflora’s standard service charge.
• Deliveries to the UK can take at least 4-7 working days from your date of order.
• While every effort is made to deliver the product on the delivery date requested, delivery can at times occur earlier or later due to courier circumstances out of our control.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.  Once an order has been dispatched for delivery, it is unable to be cancelled.  Please contact the Interflora customer support team via phone or email on 1800 808 500 and customerservice@interflora.com.au.    

For all International Hampers,  Interflora holds no responsibility for events such as:

• The customer provides an incorrect or outdated address in the order form (recipient's address, phone number, company name, etc.).
• The recipient is not available in the address or has moved to another location.
• The gift recipient is on vacation. During summertime, some European countries have a long national holiday season.
• Weather conditions (snow, ice, floods, etc.), Europe during winter time can be unpredictable, and delays are possible.
• Should a hamper not be delivered and is returned to the warehouse due to the customer’s mistake, the customer must pay shipping costs for redelivery.
• Complaints must be made within 48 hours of delivery to Interflora Australia's Customer Support Team via phone on 1800 808 500 or via Email on customerservice@interflora.com.au
• For damaged or defective hampers, the Interflora Customer support team require photographic evidence of the hamper to proceed with the enquiry. 

Delivery on Public Holidays
Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed.  Please find a list of these Public Holidays below. Please note: Some Local or Regional Holidays may not be listed.