Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.
Specifically, within the area of Broome, Western Australia (postcode 6725) and it’s surrounding areas, Interflora Australia reserves the right to replace your ordered arrangement to a “Florist Choice” arrangement due to the potential limited availability of certain flowers within the area.
Delivery in Australia
Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.
Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.
Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.
If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.
For more specific information on your delivery, refer to the information below:
Delivery for Funeral Orders
Interflora treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply Interflora with the recipient’s:
For hospital and nursing home deliveries, Interflora recommends sending flowers and gifts that are already arranged in a container. Please note:
Delivery to Ships
For deliveries to ships:
For Hampers for Delivery within Australia
For Hampers for Delivery within the UK/Europe (EU)/USA
Hamper prices are effective from the 1st October 2018 and include delivery to all UK destinations within England, Wales, Scotland, Northern Ireland and the Isle of Man and the following European (EU) destinations: Belgium, Channel Islands, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Delivery to Hotels & Holiday Resorts
For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:
Valentine's Day 2021 Delivery Policy
Guaranteed Delivery for Australian Deliveries
Interflora Australia guarantees delivery of Valentine’s Day (Sunday 14th February 2021) orders that are placed prior to 5pm on Saturday 13th February 2021.
Some delivery areas do not deliver on Sundays, so your order may be delivered on Saturday 13th February, in time for Valentine’s Day Sunday 14th February, 2021.
Interflora Australia will make every effort to deliver orders placed after the guaranteed cut off time of 5pm on Saturday 13th February 2021, however, depending on the delivery location, delivery may not occur until on or after Monday 15th February at the florists discretion.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Support Centre (1800 808 500) for information regarding deliveries to remote or regional areas.
Guaranteed Delivery for International Deliveries
Interflora Australia guarantees delivery of Valentine’s Day orders that are placed prior to 5pm on Friday 12th February 2021.
Please note that some countries do not deliver on Sundays, so your order may be delivered on Saturday 13th February, in time for Valentine’s Day Sunday 14th February, 2021.
Interflora Australia will make every effort to deliver international orders placed after the guaranteed cut off time of 5pm on Friday 12th February 2021, however, depending on the delivery location, delivery may not occur until on or after Monday 15th February at the florists discretion.
Specific Timed Deliveries
Due to the large volume of deliveries, Interflora Australia is unable to guarantee specific timed deliveries on Valentine’s Day weekend, Saturday 13th February and Sunday 14th February 2021. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Substitutions due to COVID-19 – Within Australia and Internationally
Due to the large volume of orders placed, and possible supply issues within specific delivery areas, Interflora Australia reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered. All substitutions will be made with appropriate products to the same value or greater value than the original order.
Order Alterations
As of 5pm on Friday 12th February 2021, Interflora Australia is unable to alter or make changes to orders for delivery on Valentine’s Day, Sunday 14th February 2021. This includes changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.
Order Cancellations
As of 5pm on Friday 12th February 2021, Interflora Australia is unable to accept cancellations to orders for delivery on Valentine’s Day, Sunday 14th February 2021.
Contactless Delivery
As a result of both Government instructions and our Florists' personal safety requirements, your order may be left at the front door (or equivalent) of the recipient's delivery address. Your Special Instructions (if any) are noted, but may not be able to be complied with during this period.
In situations where a recipient is not at home to accept your gift, our couriers may leave the item in a secure location if available at the delivery address. Where a secure location cannot be identified, our couriers may leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.
Delivery Details
Accurate delivery details assist our Florists and couriers to have your order delivered for Valentine’s Day. Please check through the ‘Order Confirmation’ page before payment to ensure that the name and address details entered into your order are complete and correct.
Delivery on Public Holidays
Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.
Delivery Time Frame by Location
The following hampers are not available for same day delivery.
* Red Kris Kringle Hamper * Winter Treats Hamper * White Kris Kringle Hamper * Spring Treats Gift Hamper * Jolly Christmas Hamper * Crispy and Sweet Gift Hamper * Sparkling Christmas Hamper * Summer Treats Gift Hamper * Red and White Wine Christmas Hamper * Food and Wine Lover Hamper * Luxurious Christmas Hamper * Fancy Foodie Hamper * Christmas Holiday Hamper * Get Away Gift Hamper * Christmas Festivities Hamper * Gourmet Foodie Hamper * Ultimate Christmas Party Hamper * Special Occasions Gift Hamper * Santas Favourite Hamper * Luxury Gift Hamper * The Best Christmas Hamper * Deluxe Special Occasions Hamper.
*Winter Treats Hamper * Spring Treats Gift Hamper * Crispy and Sweet Gift Hamper *Summer Treats Gift Hamper *Food and Wine Lover Hamper * Fancy Foodie Hamper* Get Away Gift Hamper * Gourmet Foodie Hamper * Special Occasions Gift Hamper *Luxury Gift Hamper * Deluxe Special Occasions Hamper.
We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products).
Your delivery timeframe if ordered by 2pm:
Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day
Brisbane metro - Express 2 Business Days
Perth, Hobart metro areas - 3-4 Business Days
Darwin metro - 4-5 Business Days
VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days
Other important information:
We deliver within Australia only, during business hours Monday to Friday. We are unable to deliver on weekends or public holidays. We are unable to deliver to PO boxes.
Incorrect delivery information
Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.
It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender.
If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge.
Authority to Leave
Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it. This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home. This will only be acted upon if a driver finds a safe, off street and out of weather location to leave the parcel, where it will not be damaged or stolen. If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.
Please note it is the receiver’s responsibility to contact the courier to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $13.00 redelivery charge will be incurred to re-send the hamper.
PO Boxes
Our couriers are unable to deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in delivery.
Hospitals, Schools, Hotels & Large Institutions
Interflora makes every effort to deliver your hamper with speed and accuracy to hospitals, hotels and retirement residences, etc. For this reason, it is important to provide as much detail as possible, so that your hamper reaches your recipient on time. As a guide, include information such as:
The recipient’s full name
Institutions name
Department name, ward number, room number, etc.
Street Address
Phone Number/s
Please add any further details into the “Add delivery instructions” section such as whether the recipient is a patient, guest, resident or employee, check in dates or Attn: reception or contact person, or any special instructions for entry to the premises if needed
Please ensure your recipient has enough time before checking out to receive their hamper. Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.
Interflora accepts no responsibility once the parcel has been signed for by the institution, in ensuring they pass the hamper onto the recipient and has no control over the timeframe for these businesses to pass the hamper onto the recipient.
Cancellation, Refund & Return InformationCancellation
Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.
If you wish to cancel your order, please contact Interflora immediately on 1800 808 500.
Refund
Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au. Interflora does not refund for change of mind.
In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered. Refunds will only be processed via the payment method used for the initial purchase.
Occasionally a hamper will be returned to us for one of the following reasons:
a parcel has an incorrect address, our couriers are unable to call the recipient to verify;
a card was left but there was no response from the recipient to arrange re-delivery;
a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;
the recipient is not known at that address or has moved;
address details are incorrect or insufficient;
The recipient was in hospital or a hotel and has been discharged or has checked out Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $13.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.
COVID Update (November, 2020):
Some Delivery Delays Expected
Our despatch operations for delivery Australia wide remains open. All orders received before 2pm Eastern Standard Time on a weekday will continue to be despatched on the same day.
There are no Australia wide restrictions on freight moving across state and territory borders via air or road at this stage.
Due to COVID-19 our Australia wide courier partners are experiencing occasional delivery delays due to reduced staffing at our courier’s depots and an increase in freight moving through the depots. Please note that the above timeframes are a guide only as some deliveries may take one or two days longer. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days.
We are still despatching all hamper orders the same day if ordered by 2pm on weekdays and our next day Australia wide deliveries are still placed on our express next business day courier service.
We are unable to refund delivery fees if a delay occurs with your gift hamper due to these COVID conditions.
While every measure is taken to ensure Interflora orders are delivered within the time frame/s stated, Restricted Areas (as defined by Interflora Australia) cannot be guaranteed to be delivered on the designated day due to third party courier availability and large distances. For clarity, our customers are advised that the 48 hour delivery window for Restricted Areas, cannot be guaranteed.