Interflora Australia is committed to the protection of your personal information whilst making purchases at Interflora.com.au or through any of our other sales channels.
What information is gathered and tracked?
In order for Interflora Australia to provide its various tailored services, some personal information is asked of users of its various sales channels. This information may include your name, e-mail address, a password, contact phone number, credit card type, credit card number and credit card expiration date.
When you make a purchase we also collect information that allows us to make-up and deliver your order; this includes the name, address and phone number of the intended recipient(s) as well as personalised card messages.
Additionally, you may choose to receive Interflora marketing correspondence/collateral. Interflora Australia will only send marketing material to you if we have your explicit permission.
Interflora Australia’s web site – Interflora.com.au – records other information as well. This information is used to enhance the structure and performance of our sales channels and to provide users with improved service. Whenever a page is requested from our web server, Interflora Australia’s servers record your IP Address, time, date, and URL information of each page visited. In addition the servers track where you came from to get the page you requested.
What are Cookies and why do we give them out?
Due to the architecture of the Interflora Australia Web Site, the Interflora Australia web servers will attempt to set a cookie on your browser when you log into the service. The web server will attempt to set this cookie because of the way our software is written and the platform it is run on.
How do we use your personal information?
Interflora Australia will not sell or release your personal information to any third parties under any circumstances (unless required by law or in cases where unlawful activity, such as fraudulent credit card use, is suspected).
Interflora Australia will share personal customer information only with our agents, representatives and service providers and contractors for the limited purpose of fulfilling customer orders.
From time to time Interflora Australia may aggregate usage, demographic and statistical data for analysis purposes.
How is your privacy secured?
Credit card information is among the most sensitive and important data that Interflora Australia collects. Interflora operates secure servers to minimise the unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted.
How to access, correct or update your personal information?
You will always have access to the information and content that you provide to us. You can readily edit or delete your personal information provided during registration to Interflora.com.au, unless it is mandatory information required for your registration application.
What else should you know about privacy?
Remember to close your browser when you have finished your user session. Our web site – Interflora.com.au – will timeout after 30 minutes if no activity has occurred. This is to ensure that others cannot access your personal information. You as an individual are responsible for the security and access to your own computer.
Ultimately, you are solely responsible for maintaining the secrecy of your username, passwords and any account information.
How to contact Interflora?
If you have any questions about this privacy statement, the practices of Interflora Australia, or the website, you can contact:
Privacy AdministratorInterflora Australia4-12 St Edmonds RoadPrahran, 3181Australia
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