Terms & Conditions

Interflora guarantees the freshness, flower quality and value of every Interflora order. Each Interflora arrangement and hamper delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Deliveries are made to Residential and Business addresses. We do not deliver to PO Box addresses.

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au

Requests for cancellations or alterations to orders must be made within 24 hours of ordering. These requests must be made within business hours Monday to Friday. Interflora will make every effort to honour these requests, however does not guarantee these requests can be made.

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

• Prices include Interflora’s standard service charge.
• Deliveries to the UK can take at least 2 working days from your date of order.
• Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers. 

While special characters can be used ie Emoji's, Interflora does not guarantee these will be placed on the card message itself. Interflora has a vast network of local florists. Some of these have printing capabilities for card messages, others do not and hand write card messages.

As a result of both Government instructions and our Florists' personal safety requirements, your order may be left in a secure location at the front door (or equivalent) of the recipient's delivery address. Your Special Instructions (if any) are noted, but may not be able to be complied with. 

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.