Unfortunately, our Australian Customer Support Centre has had to close due to our Operators having to quarantine.  Our customers can still order here on our website, or email customerservice@interflora.com.au.  Unlike other Floral organisations, Interflora Australia has a network of 700 actual, independent, local Florists around Australia.  Our Florists create, hand make and deliver your floral (and hamper) gifts themselves to your friends, family, colleagues and loved ones.  Global supply remains a pinch point for Interflora's sundry items such as vases, baskets, etc. and we are allowing our Florists to substitute your sundries and flowers as needed.     #AlwaysInterflora
Home | terms conditions

Terms & Conditions

All prices are shown in Australian dollars & include all taxes, where applicable.

 

An $13 delivery fee will be added to your order. This fee covers delivery of your flowers or hampers anywhere in Australia or around the world. There is no more to pay.

 

The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.

 

All Interflora designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

 

In some cases, some flowers may be delivered in bud to provide longer enjoyment.

 

We have some specific terms and conditions for particular products sold on Interflora.com.au, so click on one of the appropriate headings below to read all about the things you should be aware of before purchasing:

 

Our guarantee

Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at help@interflora.com.au

Cancellations or alterations to orders must be made within 24 hours of ordering.

 

For Products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

 

For Hampers for Delivery within Australia

  • Prices include Interflora’s standard service charge and delivery to most areas of Australia.
  • All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
  • Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements. Accessories such as bowls and wine glasses are for display purposes only, and are not included in hampers.
  • You must be 18 years of age or older to order or receive alcoholic beverages. Other conditions may apply in some States.
  • Prices are effective from 1st October 2018 to 30th September 2019.

 

For Hampers for Delivery within the UK/Europe (EU)/USA

Hamper prices are effective from the 1st October 2018 and include delivery to all UK destinations within England, Wales, Scotland, Northern Ireland and the Isle of Man and the following European (EU) destinations: Belgium, Channel Islands, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

  • As marked, certain hampers are also available for delivery to the United States of America (USA).
  • Prices include Interflora’s standard service charge.
  • In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
  • Deliveries to the UK can take at least 2 working days from your date of order.
  • Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
  • All deliveries will be made Monday to Friday during normal business hours.
  • Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
  • Please also note that accessories such as wine glasses and plates are not included in the hampers.

 

Season’s Best Range for International Delivery

If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM, 15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH, FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is from our Season’s Best range.

Our Season’s Best range has been created to offer you the best possible value. The Interflora florist who creates and delivers your Season’s Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.

 

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.