All prices are shown in Australian dollars & include all taxes, where applicable.
An $11 delivery fee will be added to your order. This fee covers delivery of your flowers or hampers anywhere in Australia or around the world. There is no more to pay.
The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
All Interflora designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.
In some cases, some flowers may be delivered in bud to provide longer enjoyment.
We have some specific terms and conditions for particular products sold on Interflora.com.au, so click on one of the appropriate headings below to read all about the things you should be aware of before purchasing:
Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist.
Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.
Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.
Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at firstname.lastname@example.org
Cancellations or alterations to orders must be made within 24 hours of ordering.
For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.
For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.
For Hampers for Delivery within the UK/Europe (EU)/USA
Hampers can be delivered to all UK destinations including England, Wales, Scotland, Northern Ireland and the Isle of Mann and the following European (EU) destinations: Austria, Belgium, Bulgaria, Channel Islands, Belarus, Bosnia Herzegovina, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greenland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Norway, Netherlands, Poland, Portugal, Russian Federation, Slovakia, Spain, Sweden, Serbia, Switzerland, Turkey and Ukraine. Certain hampers are also available for delivery to the United States of America (USA).
Season’s Best Range for International Delivery
If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM, 15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH, FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is from our Season’s Best range.
Our Season’s Best range has been created to offer you the best possible value. The Interflora florist who creates and delivers your Season’s Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.
Interflora Australia guarantees delivery of Christmas orders in Australia that are placed prior to 12.00pm (AEST) on Friday 23 December 2016.
Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 12.00pm (AEST) on Friday 23 December however, depending on the delivery location, delivery may not occur until Wednesday 28 December 2016.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Service Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.
Interflora Australia guarantees delivery of Christmas orders destined for overseas countries that are placed prior to 11.59pm (AEST) on Thursday 22 December 2016.
Interflora Australia will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm (AEST) on Thursday 22 December 2016 however, depending on the delivery location, delivery may not occur until Wednesday 28 December 2016.
Substitutions – Within Australia and Overseas
Due to the large volume of orders placed for delivery for Christmas, Interflora Australia reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 11.59pm on Friday 23 December 2016. All substitutions will be made with appropriate products to the same or greater value than the original order.
As off 11.59pm (AEST) on Thursday 22 December, Interflora Australia is unable to accept cancellations to orders for delivery up to and including Saturday 24 December 2016.
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist to arrange for a re-delivery. In this instance, Interflora is unable to guarantee that a re-delivery will be able to be made prior to Christmas Day, Sunday 25 December 2016.
Specific Timed Deliveries
Interflora Australia is unable to guarantee specific timed deliveries for Friday 23 and Saturday 24 December 2016. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Customer Service Centre
Interflora Australia’s Customer Service Centre will be open during the following hours over the Christmas / New Year period:
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