All prices are shown in Australian dollars & include all taxes, where applicable.
An $11 delivery fee will be added to your order. This fee covers delivery of your flowers or hampers anywhere in Australia or around the world. There is no more to pay.
The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
All Interflora designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.
In some cases, some flowers may be delivered in bud to provide longer enjoyment.
We have some specific terms and conditions for particular products sold on Interflora.com.au, so click on one of the appropriate headings below to read all about the things you should be aware of before purchasing:
Our guarantee
Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist.
Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.
Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.
Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at help@interflora.com.au
Cancellations or alterations to orders must be made within 24 hours of ordering.
For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.
For Hampers for Delivery within Australia
For Hampers for Delivery within the UK/Europe (EU)/USA
Hamper prices are effective from the 1st October 2018 and include delivery to all UK destinations within England, Wales, Scotland, Northern Ireland and the Isle of Man and the following European (EU) destinations: Belgium, Channel Islands, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Season’s Best Range for International Delivery
If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM, 15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH, FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is from our Season’s Best range.
Our Season’s Best range has been created to offer you the best possible value. The Interflora florist who creates and delivers your Season’s Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.
Mother’s Day 2019
Guaranteed Delivery
Interflora Australia guarantees delivery of Mother’s Day orders that are placed prior to 5.00pm (AEST) on Saturday 11 May 2019.
Interflora Australia will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm (AEST) on Saturday 11 May however, in some cases, delivery may not occur until Monday 13 or Tuesday 14 May 2019.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Service Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.
Due to the availability of couriers in some areas, in order to have your order delivered for Mother’s Day, deliveries may be made on Saturday 11 May 2019.
For deliveries to retirement villages or similar, which in many cases are secure locations, deliveries may be made on Friday 10 May 2019.
If demand exceeds expectations on the day, Interflora reserves the right to alter this guaranteed delivery cut off time.
Substitutions
Due to the large volume of orders placed for delivery for Mother’s Day, Interflora Australia reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 10.00am on Saturday 11 May 2019. All substitutions will be made with appropriate products to the same value or greater value than the original order.
Order Alterations
As off 11:59pm (AEST) on Friday 10 May 2019, Interflora Australia is unable to effect variations to orders for delivery for Mother’s Day, Saturday 11 May and Sunday 12 May 2019. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.
Order Cancellations
As off 11:59pm (AEST) on Friday 10 May 2019, Interflora Australia is unable to accept cancellations to orders for delivery for Mother’s Day, Saturday 11 and Sunday 12 May 2019.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist. Please note that due to the volume of deliveries on this weekend, Interflora is unable to guarantee that a re-delivery will be able to be made over the Mother’s Day weekend. When consent has been given to leave the item at the delivery address, Interflora Australia nor its delivering florist is unable to take responsibility for the safety of the delivered item.
Delivery Details
Accurate delivery details assist our florists and couriers to have your order delivered for Mother’s Day. Please check your order confirmation email to ensure that the name and address details entered into your order are complete and correct.
Specific Timed Deliveries
Interflora Australia is unable to guarantee specific timed deliveries for Mother’s Day weekend, Saturday 11 and Sunday 12 May 2019. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Deliveries on both Saturday 11 and Sunday 12 May 2019 will occur between 9.00am and 6.00pm.
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