Our Guarantee

Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is handcrafted by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects our high standards. Flowers are unpredictable by nature and variety. Should you have a concern relating to the quality of your order please contact us within 48 hours of delivery. A quality complaint can include but is not limited to poor quality blooms, missing items, expired items, wrong items, value of items and so on. ALL complaints must be accompanied by a high-quality,clear photograph to be considered. The image must display the entire product received along with any supporting close-ups you wish us to review. If the photograph is of poor quality—including, but not limited to, images that are too dark, blurry, or taken from too far away—we reserve the right to decline the review at our discretion. This image is used to ensure we can accurately assess your concerns and to educate our florists. We are unable to accept images where individual stems have been removed from the original bouquet or arrangement.

PLEASE NOTE:

Proper care of the flowers mustbe taken. This includes ensuring that cut flowers are placed in fresh water daily and stems trimmed. For flowers in a box or vase the oasis should always be wet to the touch. Some flowers prefer bright, indirect light, while others thrive in partial shade. Flowers must be kept in a stable environment, avoiding extreme temperatures. Interflora will not be held responsible for flowers that are not removed from their wrapping and are not watered or well cared for. Complaints received about freshness will only be considered for review within the 48 hour time-frame. Issues raised after this period of time will be reviewed at our discretion.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au

 Cancellations or alterations to orders must be made within 24 hours of ordering.