FAQs

Same day delivery within Australia from Monday to Friday is possible provided that the order is placed before 2pm in the recipient's time zone.

Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. Some areas in some countries (including Australia) are classified as restricted delivery areas.

Deliveries to these locations may take up to 48 hours.If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

National flower supply continues to challenge our florists. It may be necessary to substitute some of the flowers, or containers in your order using a mix of our freshest in-store seasonal blooms. However, we will always do our best to create a lovely product as close as possible to what you ordered.In some cases, some flowers may be delivered in bud to provide longer enjoyment.

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

Gift Hampers for Delivery within the UK/Europe (EU)/USA 

• Prices include Interflora’s standard service charge. 

• Deliveries to the UK can take at least 2 working days from your date of order. 

• Deliveries to the USA & Europe can take between 3–7 working days from your date of order. 

• All deliveries will be made Monday to Friday during normal business hours. 

• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay. 

• Please also note that accessories such as wine glasses and plates are not included in the hampers. 

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address. 

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist. 

Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects our high standards. Flowers are unpredictable by nature and variety. Should you have a concern relating to the quality of your order please contact us within 48 hours of delivery. A quality complaint can include but is not limited to poor quality blooms, missing items, expired items, wrong items, value of items and so on. ALL complaints must be accompanied by a high-quality,clear photograph to be considered. The image must display the entire product received along with any supporting close-ups you wish us to review. If the photograph is of poor quality—including, but not limited to, images that are too dark, blurry, or taken from too far away—we reserve the right to decline the review at our discretion. This image is used to ensure we can accurately assess your concerns and to educate our florists. We are unable to accept images where individual stems have been removed from the original bouquet or arrangement.

PLEASE NOTE:

Proper care of the flowers mustbe taken. This includes ensuring that cut flowers are placed in fresh water daily and stems trimmed. For flowers in a box or vase the oasis should always be wet to the touch. Some flowers prefer bright, indirect light, while others thrive in partial shade. Flowers must be kept in a stable environment, avoiding extreme temperatures. Interflora will not be held responsible for flowers that are not removed from their wrapping and are not watered or well cared for. Complaints received about freshness will only be considered for review within the 48 hour time-frame. Issues raised after this period of time will be reviewed at our discretion.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time. 

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries. 

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au 

Cancellations or alterations to orders must be made within 24 hours of ordering. 

Interflora florists fulfil deliveries through a network of independently owned, local florists. When an order is placed, it is transmitted to a florist located close to the recipient, who then prepares and personally delivers the arrangement. This means flowers are typically hand-crafted and delivered by the same florist, rather than being shipped in a box via courier. This model differs from many other flower delivery services, which often rely on central warehouses and third-party couriers. Interflora’s network approach allows for fresher products, faster local delivery, and a more personalised service, as the delivering florist has local knowledge and can manage delivery more carefully.

Interflora uses real local florists in the recipient’s area, not centralised warehouses. Flowers are arranged by qualified florists, not pre-assembled in production hubs. This results in fresher flowers due to shorter travel distance from florist to recipient, true same-day delivery via local florist networks (not courier-dependent logistics), and more reliable service for last-minute and time-sensitive deliveries. Each arrangement is handcrafted with greater variation and uniqueness, supports a wider range of occasions including funerals and events, and backs 70+ years of brand history and established trust. Interflora also supports local small businesses and communities across Australia and offers nationwide coverage including regional and remote areas plus international delivery through our global network.

Interflora gives you access to a nationwide network of 450+ independent local florists rather than just one shop. This provides the ability to deliver across Australia, including regional and remote areas, and international delivery through a global florist network. You benefit from a consistent ordering experience via one central platform, same-day delivery available in more locations due to network scale, trusted brand standards across all member florists, quality control and guidelines applied across the network, a wider product range and pricing options, central customer support alongside local florist fulfilment, and the ability to send to multiple recipients or locations through one provider. Interflora combines local florist craftsmanship with national and global reach.